Payment Methods

Are my bank details trusted for online payments at Kanzeh?

We actually use industry-leading encryption standards! This encrypts the data you provide to us, ensures it is safe and not accessible to any third party. From your side, the most important is to protect your password. Your data is only used to process orders and to serve you better. It will be under no circumstances disclosed to any third party.

Why Should I use prepaid methods of payment?

If you use a prepaid method of payment (Debit/Credit card or PayPal), you will not have to pay any additional cash on Delivery charges. Another benefit is that prepaid orders do not require phone verification so there is a good chance that your order would be processed faster.

What payment methods does kanzeh accept?

Credit or Debit Cards: At Kanzeh (Continuum Trading Fze.), our preferred payment method is via a secure credit card transaction. Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our website. We currently accept Visa and MasterCard credit cards. Orders completed with credit cards will not be charged any additional fees. You can save your credit card details in your ‘My Account’ section, this means a quicker checkout process next time.

Note: The Cash On Delivery – COD Payment Method Only available and can be provided for orders that take place within the borders of the United Arab Emirates -UAE and for specific items.

PayPal: We at Kanzeh are proud to offer PayPal as a method of payment. All you have to do is select PayPal as a payment method (after filling in your customer information) and proceed to ‘Buy Now’. You will be redirected to your PayPal account where all your debit or credit card details and address will be displayed, as well as your desired purchase. When you click ‘Pay Now’ the amount will be sent to kanzeh. If you do not click ‘Pay Now’ within 30 minutes, your order will be cancelled.

Unsuccessful Payments

  • what should you do if your credit card details have been rejected?

Double-check the following common mistakes:

  • Is the card you used for ATM use only?

Some cards are not enabled for e-commerce shopping, contact your bank to enable your card for online shopping.

  • Did you complete the 3D Secure Check successfully?

In order to avail of 3D secure authentication, you must register your credit/debit card. This is a one-time process that takes place on the card issuer’s (bank) website. The process involves the cardholder answering several security questions to which only the card issuer and cardholder will know the answer. The cardholder then selects a password and/or a secret question, which will be used by the card issuer during each online transaction. Contact your bank if you are facing any problems with 3D secure.

  • Were the following fields entered correctly?
      • Card number
      • Name on card
      • CVV code (three-digit number on the back of card)
      • Expiry date
  • Is there a sufficient limit on your credit card?

If the above conditions are met, call your bank to check if your credit card is eligible for online purchases or if there is any other reason blocking it.

Contact your bank if you are facing any problems with 3D secure. Were the following fields entered correctly? Card number Name on card CVV code (three-digit number on the back of card) Expiry date.

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